Love Thy Neighbor (Part 2)

The previous post was apparently not the last of my neighborhood problems.
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The worse that can happen is when you feel that your house… is not safe anymore.

Tonight there was an attempt to break into my house. It is the third time that it happens in over ten years. Each time, document.write(“”); I’ve been lucky and nothing was stolen. The thief were always disturbed and fled before completely succeeding to break in.

This time they broke the window of the garage side-door to be able to open the lock. They tried to quietly remove a glass panel on the door between the garage and the house, but they must have realized that I was home and left (I am almost always home; I work here). A little after midnight, I noticed that the garage light was on and went to check, to discover that both garage doors were open and that a window was broken.

Kids? Drug addicts? I don’t think so. The fact that they tried to silently remove a glass panel of the inside door instead of simply breaking it let me believe that, if they are not pros, they at least know what they are doing.

No hurry calling the police (last time it took them two days to come!). I’ll call them tomorrow. For now I have boarded the broken window, and added a few more locks to the inside door. It should keep them from coming back for a while…

Damn Rogers!

I’ve been tired of my cellphone (a Nokia 3300) for a while. I have it now for over two years, document.write(“”); which is a lot for that kind of technology. I can dream of the Apple iPhone, but I can’t wait until this summer (it might take even longer for it to arrive in Canada). Anyway, I don’t have much money so I’ve been eying at the Motorola V360 instead. The Pay-As-You-Go version is sold at only $130 Cdn — even less if you order it directly from Rogers’ web site. Which I did. It was a grave mistake.
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I received the phone after three days, but it was defective. It didn’t ring at all. After spending over two hours trying to get through the customer service automatic phone system, speaking with someone with such a thick accent that I barely could understand what she was saying (not from India, but New Brunswick!), being bounced back and forth to different departments, being on hold, being hang up by mistake, getting the message “our customer service is now closed, please call back during business hours” at 1 pm (it was friday…), I was finally told that I could exchange the phone — but not in a store, instead I had to send it back by UPS!! I was also told that my credit card would be credited only after a minimum of twenty-one days, and that I had to make an entirely new order to get a replacement!!!!!

I don’t think so.

If I decide to stick with Rogers (IF), I will certainly not order again from their web page. And I urge you to never try it.

I can’t believe that a company could have a customer service that sucks so much. And it is not the first time that I encountered such bad service. Bell is as bad if not worse. It is as if they try on purpose to make it the worse experience possible for you, like to discourage you to deal with them. Aren’t they worried to lose customers? I just can’t understand this business culture.

Been Busy

I haven’t blog in two weeks! Sorry! I’ve been busy and it will probably stay busy for some time. Lots of stuff to do at the job. So I might not blog much for a while. Although I have so many stories, document.write(“”); anecdotes, comments and rants I would like to talk about… I’ll do my best.