Customer service is dead!

It seems that wherever we go these days companies don’t care about customer service. Either they have a quasi monopole and it’s irrelevant or, despite a competitive environment, nobody seems to pay attention to the need or satisfaction of the customer. It must be really bad in my area — or I am a VERY unlucky customer — because I keep having those horrible experiences with customer service.

Beside the notoriously bad customer service of telecom companies like Bell (about which I have talked many times — their Fibe TV is superb but their wi-fi is quite shitty and their tech service doesn’t seem to care — unless they can sell you extra service or device that supposedly would improve the situation) I can easily mention three or four companies that gave me bad service just in the last couple of weeks!

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